Customer Service Associate, Part-Time 25-30 Hrs/Week

by Kirt Moritz June 22, 2020 2 min read

Customer Service Associate, Part-Time 25-30 Hrs/Week

We're currently hiring for a part time Customer Service Associate to handle; return requests, customer messages, order processing, and error reports. In addition, this person will assist with order fulfillment trouble-shooting and other projects related to Nayked Apparel's e-Commerce operations.

As a Customer Service Associate , you will have the opportunity to:

  • Assist our customers with their apparel returns and work with our vendors to ensure accurate credits and service is provided in a timely manner.
  • Read, research and reply to our customers as they inquire about their order status, size exchanges, returns and general product questions.
  • Throughout the day you will work on our proprietary software system to process thousands of customer orders and initiate purchase orders to our vendors.
  • Review vendor error reports and fix customer purchase orders to ensure on-time delivery.
  • Make customer service decisions that balance the company priorities and customer requests.
  • Answer inbound phone calls (as needed).
  • Work with our fulfillment team with inbounding shipments, preparing batch labels and trouble-shooting order issues.

Skills/Qualifications:

The ideal candidate must be dependable with superior communication skills. They must be a team player, problem solver and willing to learn any job function. The person must be willing to try many new job roles, with changing priorities, in our small 10-person company.

Requirements:

-High School Graduate
-Some knowledge of selling on Amazon or eBay or other e-Commerce experience
-Strong writing and communication skills
-Entrepreneurial spirit in a small office environment
-Pass a background check

Compensation: 

$11.50 per hour

Hours:

Pick your own schedule between 25-30 hours per week, between 9am-5pm, M-F.

After 30-days, ability to work from home. Prefer someone everyday for 4-5 hours per day in the morning or afternoon. Great opportunity for college students needing a flexible schedule or stay-at-home parents. 

To apply; send your resume to info @ naykedapparel.com along with an email on why you want to work with our brand.

About:

Nayked is proudly Midwestern.  As a global e-tailer, Nayked has served over one million customers across six continents since 2006 and is proudly based out of Columbus, Ohio. Nayked Apparel is the unique and simple lifestyle fashion group that show’s off our favorite thing in the world: our customer’s personality. Our brand is all about them and how they define themselves...not covering them in logo’s and tag-lines that put themin a pre-defined mold. NaykedApparel.com

We offer a casual start-up work environment and the opportunity to connect with some of the best minds in the e-commerce business today. We're always looking for talented associates at all levels to join our team; if this sounds like you, we'd love to talk!

Kirt Moritz
Kirt Moritz


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