General Returns Information
Customers may return new, unworn, and un-laundered items within 30 days of delivery for a refund. Undergarments are non-returnable. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 15th. Customers are responsible for return shipping, except if we have made a mistake on the order (we’re not perfect, but we try!).
If you are interested in taking advantage of our FREE size exchange promotion, please just give us a call at 888-467-8440 or fill out the exchange request form to let us know. This means that we will send you a prepaid return shipping label so you can send back the items that do not fit at your convenience, and we will send out replacements of those items in whatever size you choose, all FREE of charge!
How Do I Return an Item?
- Please fill out our return form to receive a follow up email with your Return Authorization and Instructions.
- Your return must be shipped within 5 days of this approval or your return credit will NOT be granted.
- The item must not be worn, other than trying it on, and not washed. Undergarments are not returnable.
- Refunds are usually issued within 2 business days of our receipt of the item(s).
- Affix the unpaid shipping label on your Return Authorization to the outside of package and use your choice of carrier for return shipping.
- If your return is due to our error, damage, defects, or is materially different, please let us know.
- Ship your return to:
2800 Corporate Exchange Drive
Columbus, OH 43231
- Please make note of the tracking number on your returned package to ensure successful delivery.
NOTE: If we have not received your return, and you do not have a tracking number to provide to us to locate your package, we will be unable to authorize a refund.