Hello Nayked Apparel People! Like other businesses, we are facing staffing and inventory shortages. You may experience a short delay of when your order ships or a short delay in receiving a refund. We are so incredibly sorry for any inconvenience. Our awesome staff is working overtime to do our best as we work through these challenging issues. As always, thank you for your continued loyalty to our brand!

What is your return policy?➕

Customers may return new, unworn, and un-laundered items within 30 days of delivery for a refund or exchange. Undergarments are non-returnable. Items bought during the holiday period will have an extended return period; the holiday period starts on the 15th of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 15th.

Upon receipt of your return, we will issue a refund (less any original shipping costs) in approximately 5-7 days.

Your return must be shipped within 5 days of approval or your return credit will NOT be granted.

How do I return an item?➕

• **NEW** Self-service returns! In order to request a return from within your order history, you will need to create an account with us. Once you have done that, navigate to your order and select to request a return.
  NOTE: If your order is going to be exchanged, or if you are re-ordering items, please advise us so that we can waive the return shipping fee.
• Alternatively - you may still use our RETURN form (below) to receive a follow up email with your Return Authorization and Instructions. Please include ALL items on this form on your order that you are returning.
• Your return must be shipped within 5 days of approval or your return credit will NOT be granted.
• The item must not be worn, other than trying it on, and not washed. Undergarments are not returnable.
• Include your RA # inside the package, or on the shipping label.
• Refunds are issued within 5-7 business days of receipt.
• If your return is due to our error, damage, defects, or is materially different, please let us know.
• Please note...
  - If we have not received your return, and you do not have a tracking number to provide to us to locate your package, we will be unable to authorize a refund.
  - If your return is shipped after the 'Return on or before' date listed at the top of this authorization, we will not issue a refund and the return will be shipped back to you.

Do you accept exchange requests?➕

If you are interested in a size or style exchange, please fill out the EXCHANGE form.

In our exchange process, we create a new order with the items you would like to exchange, while also issuing a prepaid label for you to send your return back to us. A refund will be issued for the returned items within 5 - 7 business days of receipt, less original shipping charges.

You will receive an invoice that requests your payment. Upon payment, you will receive your new Order Confirmation details.

Please note, the new items will not ship until the invoice is paid. Upon payment, you will receive your new Order Confirmation details.

How do I start the exchange process?➕

• Please fill out our EXCHANGE form (below) to receive a follow up email with your Return Authorization and Instructions and prepaid return shipping label. Please include ALL items on this form that you are returning and exchanging.
• Your return must be shipped within 5 days of approval or your return credit will NOT be granted.
• The item must not be worn, other than trying it on, and not washed. Undergarments are not returnable.
• Please note, the new items will not ship until the invoice is paid.
• Upon payment, you will receive your new Order Confirmation details.

What are your return instructions?➕

• Include your RA # inside the package, or on the shipping label.
• Your return must be shipped within 5 days of approval or your return credit will NOT be granted.
• Item(s) must not be worn, other than trying it on, and not washed. Undergarments are not returnable.
• PREPAID SHIPPING LABEL FEE:
  - If you choose to use our provided return shipping label, If you choose to use our provided return shipping label, $6-$10 will be deducted from your refund total, depending on the weight of your return.
  - There is no fee for fulfillment errors or damaged items.
  - There is no fee for exchanges.
• You may ship through the carrier of your choice. If you purchase your own shipping, make note of the tracking number.
• SHIP YOUR RETURN TO:
  Nayked Apparel
  ATTN: RETURNS
  2800 Corporate Exchange Drive
  Ste. 075
  Columbus, OH 43231
• Refunds are issued within 5-7 business days of receipt of your return.
• At this time, we do not offer prepaid return shipping labels for International.
• Please note...
  - If we have not received your return, and you do not have a tracking number to provide to us to locate your package, we will be unable to authorize a refund.
  - If your return is shipped after the 'Return on or before' date listed at the top of this authorization, we will not issue a refund and the return will be shipped back to you.

What if I refuse the package delivery? What happens if my order is returned to you?➕

You will be refunded upon receipt of the returned package, less any original outbound shipping that was paid.

PLEASE NOTE: Orders that are 'Refused', 'Return to Sender', 'Undeliverable', etc, are subject to a 20% restocking fee, which is deducted from your order refund.

What is your shipping policy?➕

PLEASE NOTE: Shipping times can be longer than normal due to carrier delays and during the holiday season. Shipping times are only estimates and we cannot guarantee any estimated shipping dates provided by shipping carriers.

Orders are processed as quickly as possible. For this reason, cancellation requests and/or edits to the order cannot always be honored. This includes orders marked as “Unfulfilled”.

Shipping and delivery estimates are reflected below.

International shipping times can be anywhere from 1-4 weeks. We ship through UPS and USPS. You may track your package using the number you were provided in your Shipping Confirmation email.**

Please be sure to double-check the shipping address before completing an order.*

Please contact us right away if you notice any errors. Shipping addresses cannot always be changed prior to shipment, but we will do our best assist.

Please be sure to double-check the shipping address before completing an order. Please contact us right away if you notice any errors. We cannot be held responsible for mistakes in shipping addresses and shipping addresses cannot always be changed prior to shipment, but we will do our best assist.

Tracking numbers are provided in your shipping confirmation email as well as in your order details. Please allow 3-5 days for domestic tracking to update, and 6-8 days for international tracking to update.

Recently, we have noticed that USPS may mark a package as ‘delivered’; however, it may not actually be delivered until 2 - 3 business days later. If you do not receive your package within 3 business days of the package being marked as ‘delivered’, please reach back out and let us know so we may investigate further.

Shipping services we use and their tracking links:

• USPS First Class/Priority Mail
• UPS Ground

* We are not responsible for delivered, mis-delivered, or undeliverable packages due to errors in shipping addresses.

** International customers: please note that you are responsible for any duty and taxes that may be charged by your country upon delivery of your order.

Domestic Shipping Options *(SUBJECT TO CHANGE)	Order Total	Cost
Standard Shipping & Handling (USPS/UPS; 3-5 days processing; delivery times vary)	$0 - $48.99	$6.50
Free Shipping (USPS/UPS; 3-5 days processing; delivery times vary)	$49 +	FREE
Standard UPS Shipping & Handling (UPS Ground; 3-5 days processing; 7-10 days delivery)	$0 +	$14

International Shipping Rates *(SUBJECT TO CHANGE)	Weight	Approx Cost
Australia, Israel	0lb–1lb	$14.56
	1.01lb–2lb	$20.29
	2.01lb–3lb	$26.43
	3.01lb–4lb	$31.98
	4.01lb–5lb	$37.54
	5.01lb–6lb	$43.10
Canada	0lb–1lb	$12.38
	1.01lb–2lb	$16.34
	2.01lb–3lb	$20.30
	3.01lb–4lb	$24.26
	4.01lb–5lb	$34.92
	5.01lb–6lb	$37.78
Germany, France, Sweden	0lb–1lb	$12.10
	1.01lb–2lb	$16.05
	2.01lb–3lb	$20.23
	3.01lb–4lb	$23.45
	4.01lb–5lb	$50.64
	5.01lb–6lb	$55.90
Ireland	0lb–1lb	$16.15
	1.01lb–2lb	$21.68
	2.01lb–3lb	$29.22
	3.01lb–4lb	$35.75
	4.01lb–5lb	$47.16
	5.01lb–6lb	$50.37
Japan	0lb–1lb	$14.37
	1.01lb–2lb	$22.14
	2.01lb–3lb	$29.90
	3.01lb–4lb	$35.81
	4.01lb–5lb	$38.75
	5.01lb–6lb	$41.68
Mexico	0lb–1lb	$20.28
	1.01lb–2lb	$26.45
	2.01lb–3lb	$29.10
	3.01lb–4lb	$31.73
	4.01lb–5lb	$34.37
	5.01lb–6lb	$37.00
S Korea	0lb–1lb	$12.26
	1.01lb–2lb	$16.90
	2.01lb–3lb	$21.55
	3.01lb–4lb	$26.19
	4.01lb–5lb	$45.78
	5.01lb–6lb	$49.37
Spain	0lb–1lb	$12.60
	1.01lb–2lb	$17.38
	2.01lb–3lb	$22.21
	3.01lb–4lb	$27.03
	4.01lb–5lb	$47.16
	5.01lb–6lb	$50.37
United Arab Emirates	0lb–1lb	$17.95
	1.01lb–2lb	$28.17
	2.01lb–3lb	$38.38
	3.01lb–4lb	$44.73
	4.01lb–5lb	$48.55
	5.01lb–6lb	$52.36
United Kingdom	0lb–1lb	$11.36
	1.01lb–2lb	$14.75
	2.01lb–3lb	$18.14
	3.01lb–4lb	$21.53
	4.01lb–5lb	$51.68
	5.01lb–6lb	$54.77

How do I track my package?➕

TRACKING LINKS:

• USPS
• UPS

I still have questions... how do I get help?➕

Please use our contact form below to get in touch with us.

If you would like to do a size exchange or return, please fill out the applicable form below.

The best way to reach us is by email, as we currently have limited in-office staffing. Our hours are Monday through Friday from 9AM-5PM EST.

PHONE: 888-467-8440
EMAIL: info@naykedapparel.com

Send us a message!