Customers may return new, unworn, and un-laundered items within 30 days of delivery for a refund. Undergarments are non-returnable. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 15th. Customers are responsible for return shipping, except if we have made a mistake on the order (we’re not perfect, but we try!).
If you are interested in a size or style exchange, please fill out the exchange request form, or give us a call at 888-467-8440. This means that we will send you a prepaid return shipping label so you can send back the items that do not fit at your convenience, and we will send out replacements of those items in whatever size you choose. Once you fill out the exchange request form, someone will get back to you within 1 business day.
Orders are processed as quickly as possible, typically within 24 hours of purchase. For this reason, cancellation requests and/or edits to the order cannot always be honored. This includes orders marked as “Unfulfilled”.
Shipping and delivery estimates are reflected below. We do not promise or guarantee delivery of an order at any point before the last day of that delivery estimate.
Once an order has been placed, the shipping service level can not be changed.
Please be sure to double-check the shipping address before completing an order. Please contact us right away if you notice any errors.
Tracking numbers are provided in your shipping confirmation email as well as in your order details. Tracking information may not reflect updates for up to 48 hours after an order has shipped.
|SHIPPING OPTIONS||ORDER TOTAL||WHERE||COST|
|Free Shipping (5-8 days delivery)||$39 +||United States||FREE|
|Standard Shipping (5-8 days delivery)||$0 - $11.00||United States||$4|
|Standard Shipping (5-8 days delivery)||$11.01 +||United States||$6|
|USPS Priority Shipping (3-5 days delivery)||$0 +||United States||$14|
|International Shipping - CA||$0 +||Canada||$12|
|International Shipping - UK||$0 +||United Kingdom||$19|
|International Shipping - SP||$0 +||Spain||$30|
|International Shipping - FR, GE, IT||$0 +||France, Germany, Italy||$25|
Please use our contact form below to get in touch with us.
If you would like to do a size exchange or return, please fill out the applicable form below.
We are also available via e-mail and phone, Monday through Friday from 9AM-4PM EST.