I recently blundered on an order (ordered small when I wanted X-large) and Nayked responded poorly to my mistakes. I shot an email to them one hour after the order, and was assured the order would be changed to XL...but it wasn't. Three days later I received a package of small t-shirts.
I informed them of the problem, and here is where they hop into action (they can't respond in a way they haven't incorporated into company policy, i.e. changing an order after it is submitted). They supplied a pre-paid USPS label and I got the small t-shirts back to them in about 5 days from the original order.
But, here we go again, They replaced the other order with XLs and CHARGED ME AGAIN. So, there was a period of time when I had paid double price for 4 t-shirts ($120 instead of $60). Now comes some real anti-customer arrogance.
Their computer sent me an email saying I had been refunded the $60 "to my bank account". Well, I paid with PayPal so they don't even know my bank account number. The refund must come through PayPal.
I wrote and email stating this problem and received a shockingly rude email back: "You were refunded the money, check your bank account". Well I was livid, called them but they have an automatic screener from an umbrella company that says 'no one is answering the phone at Nayked, please call again'. What crap that is.
Next day there was an email from PayPal saying they had my refund of $60. Now I knew the refund was there.
Bottom line: Nayked's customer service needs some work. It really doesn't work well with returns, errors in ordering, etc. Yes I know I made the initial mistake but what customer doesn't mis-order once in awhile. Good customer service will handle a variety of problems, Nayked handles only one problem (returns) and not very well with that. You need to look at amazon to see how it works.
